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Down for Maintenance Notice

 

I sure hope there was a good reason earlier this morning, it is unacceptable not to have well publicized advance notice when groups.io will be down for maintenance.
 

Steve,

I sure hope there was a good reason earlier this morning, it is unacceptable not to have well publicized advance notice when will be down for maintenance.

Here's the reason (and the advance notice):


Arguably it should also have appeared here:

and maybe here:
/g/updates

Shal


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It was announced in the beta group on April 15 (25 days ago).

Bruce

[mod note: ]
 

On Thu, May 10, 2018 at 07:49 am, Steve wrote:
I sure hope there was a good reason earlier this morning, it is unacceptable not to have well publicized advance notice when groups.io will be down for maintenance.
Shal has provided the "correct" answer; I am curious to know if you if you run a free or paid - for Group. If paid - for then I can see your point. I don't know how many groups Groups.io supports but I would have thought that a notification could have been sent to all Group Owners.

I knew about it from the beta group and as a result posted a warning this morning at 0630 (UK time) (automated, via our Calendar) so that our members (a free Group BTW) would have a few hours' notice. However, the beta group has (at the time of writing) 456 members, which is less than 0.1% of those who are listed for "updates".

Can I suggest a request on the beta group, suggesting that planned downtime be given publicity beyond the very limited number of beta habitués? Even if it had been published on this Group then there is absolutely no certainty that every Group Owner would have known about it; even 849 members must be a lot less than the total number of Owners.

Chris
 

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Hi All,

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From time to time all computer systems require updates. I for one want to thank Mark for a quick and speedy update. When I consider the weeks of downtime and lost messages of Yahoo Groups, this was a blessing!

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Ken

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2Ch 7:14 “If my people, which are called by my name, shall humble themselves, and pray, and seek my face, and turn from their wicked ways; then will I hear from heaven, and will forgive their sin, and will heal their land.”
God

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On Thu, May 10, 2018 at 07:49 am, Steve wrote:
it is unacceptable not to have well publicized advance notice when groups.io will be down for maintenance.

You need to also consider that "maintenance" can include unscheduled downtime, such as equipment failure.

In addition to the other replies, there was a notice at the top of every page early this morning that the downtime was coming up.

Duane
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Chris,

Can I suggest a request on the beta group, suggesting that planned downtime be given publicity beyond the very limited number of beta habitués?

You may suggest it, but unless someone actually posts to beta (or support) about it, no one employed by Groups.io will know about it.

Even if it had been published on this Group then there is absolutely no certainty that every Group Owner would have known about it; even 849 members must be a lot less than the total number of Owners.

When I looked just now there were 6777 listed groups, plus an unknown number of unlisted ones.

Not to mention apparently over 2.25 million users.
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Shal


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I didn’t even know there was a site closure for maintenance, let alone a notice it was going to be done. I have experienced a couple site closures in the past (which is to be expected from time to time), but it didn’t really bother me because I had other things I could do. The good thing is Groups.io is not buggy like YG was/is, which was much more frustrating to me, and the reason I moved our group.

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Don

FOGgers Owner and Moderator

 

On Thu, May 10, 2018 at 08:50 am, Duane wrote:
In addition to the other replies, there was a notice at the top of every page early this morning that the downtime was coming up.
Indeed there was, but from a poll on "my" Group it is only a minority of users who use the web interface "regularly"; the majority (78%) never use the web interface or only do so "occasionally". If this is typical across all groups then the greater majority would have had no warning of the break in service. In some respects it becomes a case of leading the horse to water but being unable to force it to drink...

Chris
 

Unfortunately, Page banners don't get to email only members.
While I didn't bother to inform my menbers (because, after yahoo's weeks and months of issues, a couple hours' outage is a blip)?
I think a global email or notice to all moderators & owners would have been a good idea.

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The Corneal Dystrophy Foundation
Dan Hartford
 

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I’m confused (not unusual at my age).?

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Is there a Beta (as in pre-production testing) System or was this outage on the production system?? If the latter, why was the outage notice posted in a Beta Group and not sent to this group (maybe even as a special notice)??

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If this outage only affected a Beta system (and not the released production system) I’m not sure what all the hoopla is about as Beta systems by definition are pre-production and exist for testing and bug fixing so it should not be surprising that they are more volatile than production.?

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So, what am I missing here?

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Dan

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On Thu, May 10, 2018 at 10:14 am, Shal Farley wrote:
You may suggest it, but unless someone actually posts to beta (or support) about it, no one employed by Groups.io will know about it.
Indeed so; I was hinting to Steve that he might like to consider that approach, given that he raised the point to start with.

Chris
 

I run a paid group.? Really don't understand why it would not be automatically sent out to all group owners.
 

I was on a Chinese conference call early this am, never saw the notice until members started emailing me wanting to know if we had been hacked (piks of cats)
 

On Thu, May 10, 2018 at 01:25 pm, Steve wrote:
Really don't understand why it would not be automatically sent out to all group owners.
I wouldn't want an email about it.? I do everything online and was well aware of this downtime.? I don't want more unnecessary email, so I'd want a way to disable it.

I suspect that part of it is the fact that it happened at 5 am PDT, so there may not have been an expectation that many people would notice.

Duane
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Duane,

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What a regional time perspective that would be. My group is world-wide. 5am PST is 8am EST is 1pm in Europe.

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I don’t do anything group-posting-wise online and very few of my members do. If they did they’d be on FB. I had two of my late night Emails just disappear last night and now I guess I understand why. Luckily they were important-ish so this morning when I didn’t see them I re-posted. Many of my members would be nonplussed for that to happen and be asking me “How Cum??”.

IO is much more stable than YahooGroups and I thought he was much more sensitive to his customers than YahooGroups but his going on vacation without a clear “I’ll be back by this date and caught up to the backlog my vacation created by this date” message and now scheduled maintenance without informing at least all the owners says he’s not as sensitive as I thought. I’ll just need to adjust my expectations of him. Both of these events were basic A-B-C management skills. But then he appears to be a very talented software programmer, not a manager. Being a sole-ownership I hope that doesn’t bite me in the longer term.

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Paul

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From: [email protected] [mailto:[email protected]] On Behalf Of Duane
Sent: Thursday, May 10, 2018 1:34 PM
To: [email protected]
Subject: Re: [GMF] Down for Maintenance Notice

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On Thu, May 10, 2018 at 01:25 pm, Steve wrote:

Really don't understand why it would not be automatically sent out to all group owners.

I wouldn't want an email about it.? I do everything online and was well aware of this downtime.? I don't want more unnecessary email, so I'd want a way to disable it.

I suspect that part of it is the fact that it happened at 5 am PDT, so there may not have been an expectation that many people would notice.

Duane
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Virus-free.

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On Thu, May 10, 2018 at 01:25 pm, Steve wrote:
I was on a Chinese conference call early this am, never saw the notice until members started emailing me wanting to know if we had been hacked (piks of cats)
I agree the pictures of cats should be abandoned in favor of something more business-appropriate.

Bruce
 

On Thu, May 10, 2018 at 10:15 am, Bob Bellizzi wrote:
I think a global email or notice to all moderators & owners would have been a good idea.
Generally agree, but the mechanism to do so is unclear. Note also the recent thread in beta from a group owner who doesn't want his members enrolled in the Updates group, because it amounts to over-communicating system issues.

Unfortunately, making everybody happy does not seem to be an achievable goal.

Bruce
 

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I knew about the down time so sent a special notice to my groups letting them know about the down time. I hope hey remembered as I was asleep when it happened.

On May 10, 2018, at 9:33 AM, Chris Jones via Groups.Io <chrisjones12@...> wrote:

On Thu, May 10, 2018 at 08:50 am, Duane wrote:
In addition to the other replies, there was a notice at the top of every page early this morning that the downtime was coming up.
Indeed there was, but from a poll on "my" Group it is only a minority of users who use the web interface "regularly"; the majority (78%) never use the web interface or only do so "occasionally". If this is typical across all groups then the greater majority would have had no warning of the break in service. In some respects it becomes a case of leading the horse to water but being unable to force it to drink...

Chris

 

Why not a banner saying "SYSTEM MAINTENANCE IN PROGRESS" instead of cats?

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On 2018-05-10 07:32 PM, Bruce Bowman wrote:

I agree the pictures of cats should be abandoned in favor of something more business-appropriate.

Bruce
[excess quote trimmed by moderator]

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