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Member is having issues with accessing posts via the daily summary links

 

Hi!
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I have a member that is unable to access posts via the links from the daily summary.
They are redirected to the forum homepage instead of the post. Per their screen shot (attached), they are logged in (I've crossed out their name for privacy).
The forum homepage has the "Apply for Membership" button, even though they are already subscribed.
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How do I fix this?
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Thanks in advance!
-Mitchie
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Screenshot 2025-05-01 095905.png

 

The person has two (or more!) accounts with groups.io (accounts are identified by email addresses, not by personal names) and is logged with an email address which is not known to your group.

best, Malcolm.


On 01 May 2025 15:07:18 (+01:00), Mitchie Diaz at PSI (they or she) via groups.io wrote:

I have a member that is unable to access posts via the links from the daily summary.
They are redirected to the forum homepage instead of the post. Per their screen shot (attached), they are logged in (I've crossed out their name for privacy).
The forum homepage has the "Apply for Membership" button, even though they are already subscribed.
?
How do I fix this?
--?
Malcolm Austen -- malcolm.austen@...
 

On Thu, May 1, 2025 at 03:23 PM, Mitchie Diaz at PSI (they or she) wrote:
They are redirected to the forum homepage instead of the post.
As Malcolm said, your member two or more accounts with Groups.io. If they look at the bottom of the Daily Summary, they will see text that starts:
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"You are receiving this email because you are subscribed...."
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The email address given here is the one your member needs to login with in order for the links to work as they wish.
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Regards
Andy

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