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Date
Adding Owners
I followed the instructions for adding owners to a group, but when the members detail comes up, their email address is replaced with mine. Why is that? How can I get around this? I can add their email
By Cindy Chick · #45571 ·
Re: Doris Berg / bibakalarai111 fake account?
The spammers/scammers are beginning to learn.? Normally they don't reply at all, but obviously did in this case.? This type of thing isn't all that unusual, but the system is trying to take care of
By Duane · #45570 ·
Doris Berg / bibakalarai111 fake account?
We had another strange occurrence today. We received a subscription request from [email redacted] The notification stated: They accessed the web from: Windows Chrome 120 - Windscribe Limited: Kent,
By Marina · #45569 ·
Re: Credit card donations not working
Sounds like a bug of some kind. I would report it to the beta group at https://beta.groups.io/g/main/messages. I suspect Mark (groups.io owner) would be very motivated to fix this one. :) Regards,
By Bruce · #45568 ·
Re: Credit card donations not working
The transactions appear to complete, no amount gets recorded on .io and the is no charge shows up on cc bill. Numerous cards were attempted. I'm about ready to give up.
By Jim Wright · #45567 ·
Re: Credit card donations not working
Exactly where does it fail? "It does not work" is kinda hard to troubleshoot. I do understand that you're not at their computer and may have difficulty describing what they might be seeing. But
By Bruce · #45566 ·
Re: Credit card donations not working
I have that in place. Works for me but none of the admins or users are able add $ support.
By Jim Wright · #45565 ·
Re: Credit card donations not working
To sponsor your group, they have to click the corresponding button on your group's home page. Instructions can be found at
By Bruce · #45564 ·
Re: Credit card donations not working
Thanks for that. Ok we are attempting to get "sponsorship" so we can go premium. That is where the concern is.
By Jim Wright · #45563 ·
Re: Credit card donations not working
I should also mention that only Premium/Enterprise groups can request a donation. If you're on the Basic plan, you can only do Sponsorships. They are not the same thing. Hope this helps, Bruce Check
By Bruce · #45562 ·
Re: Credit card donations not working
Interesting. So the green button the forum main screen doesn't work?
By Jim Wright · #45561 ·
Re: Credit card donations not working
As an owner, you have to REQUEST a donation. See /helpcenter/ownersmanual/1/taking-donations-and-reviewing-payment-activity/creating-a-donation-request Members cannot proactively
By Bruce · #45560 ·
Credit card donations not working
I was able to add a $5 donation no problem. One of my admins (Bob Colyer [email address removed])?tried yet the donation did not show up on .io or on his cc statement.? No other member has been able
By Jim Wright · #45559 ·
Re: Database
As a troubleshooting tool, why not add a regular user to the group but be an email of yours?? Then you can have another browser open logged in with the other regular-user account and you can see what
By Christos Psarras · #45558 ·
Database
Hi All, ?Just to let you know what I figured out on my problem, which was some of the links in the database list were black to my members so they couldn't get into the tables.?What I found I had
By Margo Seegrist · #45557 ·
Database
Hi All, ?I finally figured it out so no need to ponder my issue about the links not working for the database.?You all gave me time to find the answer on my own.?Much
By Margo Seegrist · #45556 ·
Re: Database
I even went into the table that was black to her and sent her the link from inside it and she still can't get into it. Sincerely, rli@...
By Margo Seegrist · #45555 ·
Database
Hi All, A member is telling me the new database tables I've added are showing up black on both her phone app and laptop.? All the rest are blue. I went to Admin, Settings and Database and the
By Margo Seegrist · #45554 ·
Locked Re: Notice that group will be disabled
Duane, well I can't say 100 percent, is anyone 100 percent.? We try and try very hard.? Mistakes are made. Do you know the copyright rights on AI material?? No, because no one knows. I appreciate
By Laine · #45553 ·
Locked Re: Notice that group will be disabled
Thanks so much Barbara.? I do appreciate this..You know how much we monitor what is sent in the group. I am just so upset about this, don't know what to do, Tried writing everyone, but no response.
By Laine · #45552 ·