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On Sun, Nov 19, 2023 at 07:00 PM, dancerone wrote:

I am not a member of the group in question

If you know someone that is, they can do the reporting.? If the messages are public (you can see them without being a member), then support would be the way to go.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

On Sun, Nov 19, 2023 at 06:36 PM, Duane wrote:

On a main group that's restricted, the email address confirmation (needed by Groups.io) and Pending Subscription notice are sent at the same time.

I think I need to clarify this a bit.? If someone has no Groups.io account, thus not a member of any groups, they'll be sent the email address confirmation notice.? If they're already on other groups, thus having an account, it's not sent.? I believe that it being sent when someone applies to a restricted subgroup is a bug and I'll report it on the beta group shortly.

If those applying for membership in your group are already members of other groups and/or subgroups, they won't receive the address confirmation.? In fact, you can create an account without joining any groups and can reply to the confirmation email then.? (Except for this situation with subgroups, which should be fixed soon.)

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

On Sat, Nov 18, 2023 at 04:08 PM, dancerone wrote:

It is the owner of the group that is initiating the language and the threats.

Brenda -- I suggest it might be more productive to find a particularly egregious message within the group's archive and select the "Report this message" function from the More menu.?

/helpcenter/membersmanual/1/working-with-group-messages/reporting-messages-to-moderators-or-to-groups

Be sure to select "Report to Groups.io Support" on the resulting page.

I mean, that's kinda what this function is for.?If you say something to the effect that the message seems to be a violation of the groups.io Terms of Service and it represents a pattern of owner behavior within the group, this is more likely to get Mark's attention than an email to the support address.

Hope this helps,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Sun, Nov 19, 2023 at 04:48 PM, Jesse Nahan wrote:

I've been running our restricted membership list for 4 years and was completely unaware of that initial "Thank you for your interest in Groups.io and the group..." email.

On a main group that's restricted, the email address confirmation (needed by Groups.io) and Pending Subscription notice are sent at the same time.? If none of your other subgroups are restricted, you wouldn't have seen this before.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

Thank you, Duane, for that good information. I've been running our restricted membership list for 4 years and was completely unaware of that initial "Thank you for your interest in Groups.io and the group..." email. This does explain why some new members have told me that they'd already responded to an email about joining the list, even though I hadn't seen any response from them.

IMHO it is not a good process to force a new member to respond twice to join a restricted membership list.?

On Sun, Nov 19, 2023 at 02:18 PM, Jesse Nahan wrote:

A default Pending Subscription notice is sent out instead:

That notice is sent to confirm that they actually applied to the subgroup.? Once they reply to that, the Pending Subscription notice you set up is sent, they are placed in the Pending Approval queue, and you get a notification if you've set that up.? Seems a bit convoluted to me, but it does work.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

I've been running our list on Groups.io for 4 years. We have a main list with restricted membership and a few subgroups that are open to anyone in the main list.?

I've setup a new subgroup with restricted membership and it's own Pending Subscription notice. The group is open to those in the main group who meet additional criteria. The custom Pending Subscription notice is not being sent out when a member of the main group sends an email to join this subgroup. A default Pending Subscription notice is sent out instead:

Thank you for your interest in Groups.io and the group [removed]@[removed].groups.io. To complete your subscription, please reply to this email. If you did not request - or do not want - a subscription to this group, please accept our apologies and ignore this message.??

Additionally, the pending subscriptions are not listed under Members with the Pending Approval filter.?

I've double checked all of the settings in the subgroup. Restricted Membership is checked and the Pending Subscription notice is active. I haven't had any problems with these settings and the Pending Subscription notice in the main group.

If anyone has any ideas of something that I've overlooked, please let me know. I can't launch this subgroup without the restriction and pending subscription notice in place. Thanks in advance!

Jesse Nahan

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?

Sounds like Duane's advice is the way to go -
"If you feel that a group owner may be violating them, you can contact [email protected] with specifics, including the name of the group."

Frances
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Help available from Groups.io help and GMF wiki.

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there is an io.groups email site in my 55+ community that is being used to bully, intimate residents as well as constant threats to sue certain people. In addition, racist remarks and derogatory names are used.

Groups.io has Terms of Service - part of which says:

(vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable;?

/static/tos

Many groups have rules for their own group as well. For example, in GMF. guidelines it says: ?"Our subject matter naturally includes matters of opinion; if you happen to disagree with another member please do so without being rude. Personal attacks are not allowed."

The owners of a group (or moderators if given that permission) can close or lock topics, put individuals on moderate, or remove / ban people.?

See Help -?/helpcenter/ownersmanual/1/managing-members

Owners should make sure that their group is not used for racist or other language or online behaviour ?that contravenes human rights legislation by using the tools that have been made available to them.

Frances


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Help available from Groups.io help and GMF wiki.

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On Sat, Nov 18, 2023 at 02:49 PM, dancerone wrote:

Does io.groups have guidelines on how a group uses a site.

The "limits" contained are the Terms of Service.? If you feel that a group owner may be violating them, you can contact [email protected] with specifics, including the name of the group.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

Hi Duane,

Yes, that is what we have landed on that she must have gotten ahold of some member emails and is writing directly to them.??

I can't think of any other way.? And she is continuing to send more emails now that she feels emboldened to be able to reach our members

On Fri, Nov 17, 2023 at 06:00 AM, Cal wrote:

Could someone help me with the magic incantation for making photos publicly viewable?

It can't be done, so you won't find information on how.? (Same applies to Files.)

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

Greetings,

Premium group:
I see that a wiki can be publicly viewable, but I don't know to make photos publicly viewable . Could someone help me with the magic incantation for making photos publicly viewable?

Thanks,

On Fri, Nov 17, 2023 at 01:27 AM, Monica Jones-Borges wrote:

Also, there is nothing in the activity section to say that happened.

I suspect that the message was sent to each member individually, as well as the group.? You can see the one that was sent to the group and rejected.? Groups.io has no control over the messages sent directly to members.

I also notice this morning that the name of your group has changed.? That may cause serious problems for members since you have subgroups.? Is it possible you have a rogue admin?

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

Thank you so much for trying to help me problem solve this Frances!? I am checking to see if the other moderator approved it but would be unlikely.? Also, there is nothing in the activity section to say that happened.

Stranger yet: You can stop any nonmember from sending a message to the group -
Look at Admin, Settings - Message Policies and untick this:

On Thu, Nov 16, 2023 at 11:53 PM, Monica Jones-Borges wrote:

I thought it was odd too.? ?
Here is what activity says: Non-member......(email address of person) attempted to send message "Parents Post" via email.?

It says attempted but it actually went through to all members and now I am getting some emails from my members.

Your group settings: ?Group Settings ?
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Help available from Groups.io help and GMF wiki.

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